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Batch Number Locator and Warranty

Where to Find Your Product Batch Code

Before submitting a return request, please take a clear photo of the product’s batch code or serial number. Use the examples below to help locate the correct area on your product packaging.

Important

For return requests, the batch/serial code photo must be clear, readable, and taken directly from the product or original packaging. This helps our support team verify the product quickly and avoid delays with your return.

1

Find the Code

Look for a printed/stamped batch code or serial number on the side or bottom panel of the box.

2

Take a Clear Photo

Make sure the batch/serial code is visible, in focus, and not covered by glare, fingers, stickers, or shadows.

3

Attach It to the Return Form

Upload the photo when filling out the return form as this is required for verification and helps avoid delays.

Batch Code Location Examples

Different brands and products place batch/serial codes in different areas. Check the highlighted red boxes in the reference images below.

STLTH Titan Pro batch code location highlighted on product box

STLTH Titan Pro

The batch code may be printed on the side or bottom area of the box. Check the highlighted section shown in the image.

STLTH 8K batch code location highlighted on product box

STLTH 8K

The batch code may be found on the bottom panel of the packaging. Use the highlighted section in the image as a reference.

Geek Bar Pulse X batch code location highlighted on product box

Geek Bar Pulse X

The batch code may appear on the side panel of the box as a vertical label. Check the highlighted area shown in the image.

Geek Bar Pulse batch code location highlighted on product box

Geek Bar Pulse

The batch code may be located on the side panel near the warning label. Use the highlighted section in the image as a guide.

STLTH Loop batch code location highlighted on product box

STLTH Loop

The batch code may be printed on the bottom panel of the box. Check the highlighted section shown in the image.

STLTH pods batch code location shown on product pouch

STLTH Pods

The batch code may be shown on the inner packaging or package label near the expiry date. Use the image as a reference when taking your photo.

Vice product box batch code location highlighted on packaging

Vice

The batch code may be printed on the side or end panel of the box. Check the highlighted section shown in the image.

Photo Tips for Your Return Form

  • Take the photo in a well-lit area.
  • Make sure the batch code or serial number is readable.
  • Do not crop out the surrounding packaging as it helps identify the product.
  • Upload the original photo whenever possible instead of a screenshot.
  • If the code is faint, try taking the photo from a slight angle.

Ready to Submit Your Return?

Once you have a clear batch code photo, attach it to your return request along with the other required product photos.

Go to Return Form

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